Welcome to serviceQ Hood Fan

The kitchen hood fan is designed to improve ventilation by removing smoke, grease, odors, and airborne particles while cooking. It helps maintain air quality and prevents grease buildup on surrounding surfaces. 

Warrantability

Alberta New Home Warranty Standards:  

• Hood fan mechanical or installation defects are typically covered under the 1-year workmanship and materials warranty, as long as they arise from improper installation. 

• Alberta warranty standards don't cover wear and tear, misuse, or damage caused by improper cleaning/maintenance. 

Builder's Warranty: 

• For installation issues such as improper mounting or poor electrical connection, the builder will cover repairs or replacements during the 1-year builder warranty period. 

Manufacturer's Warranty: 

• Manufacturer warranties typically range between 1 to 5 years, covering defects in the product itself, such as motor failure, electrical malfunctions, or faulty control panels. 

• Warranties may exclude damage caused by lack of maintenance (e.g., clogged filters) or misuse. 

Maintenance

Perform regular maintenance to keep your hood fan functioning efficiently and prolong its lifespan.

Cleaning the Filters: 

• Wash metal mesh filters monthly with warm, soapy water, or place them in the dishwasher (if dishwasher-safe)
  
• Replace charcoal filters (if applicable) every 6–12 months. 
  

Exterior Cleaning: 

• Wipe down the hood fan's surface weekly with a non-abrasive cleaner to remove grease and grime.
  

Motor and Vents: 

• Inspect the motor and ceiling/wall vents yearly for grease buildup. Hire a professional cleaner if necessary. 

Avoid Overloading: 

• Keep the fan running for 5–10 minutes after cooking to prevent excessive grease from accumulating inside the system. 

1. Hood Fan Not Venting Properly (Smoke or Odors Remain)

Causes:

• Blocked or dirty grease filters obstructing airflow. 

• Improperly installed ductwork leading to leaks, restrictions, or inadequate venting. 

• Oversized or undersized ducting causing pressure imbalances. 

• Recirculating hood fan running with old or saturated charcoal filters.

Warrantability:

• Alberta Warranty Standards (1-Year): Covered within 1 year if the issue arises from improper installation or blocked ducts caused during construction.

• Builder Warranty (1-Year): Covered within the first 1–year if improper ductwork installation affects venting. 

• Manufacturer's Warranty: Covered if the fan motor is defective or not functioning properly due to a manufacturing fault. 

Repair Solution:

• If within warranty period: contact serviceQ to resolve installation-related issues.
• If outside warranty: Clean grease filters or replace them if excessively dirty or damaged. Confirm that ductwork is properly sealed and free of blockages. Adjust or replace improperly sized ducts. Replace charcoal filters in recirculating hood models every 3–6 months.

2. Fan Is Noisy or Vibrating Excessively

Causes:

• Loose fan blades or mounting brackets causing vibrations. 

• Inadequately secured ductwork rattling against the structure. 

• Debris or grease buildup on fan blades causing imbalance. 

• Defective motor bearings generating noise.

Warrantability: 

• Alberta Warranty Standards (1-Year): Covered within 1 year if caused by improper installation (e.g., loose mounting). 

• Builder Warranty (1-Year): May be covered if duct or mounting issues cause excessive vibrations during the first 1–year. 

• Manufacturer's Warranty: May be covered if motor issues or fan alignment are due to manufacturing defects.

Repair Solution:

• If within warranty period: Contact serviceQ for installation-related repairs or the manufacturer for component replacement.
• If outside warranty: Tighten loose fan blades, brackets, or other mounting hardware. Clean grease or debris off the fan blades to restore balance. Inspect ductwork for rattling sections and secure with fasteners or tape. Replace motor bearings or the motor itself if noise persists.

3. Lights on Hood Fan Not Working

Causes:

• Burned-out lightbulbs or bulbs not compatible with the hood fan. 

• Faulty wiring or loose connections to the light fixture. 

• Defective control board failing to provide power to the lights.

Warrantability:

• Alberta New Home Warranty (1-Year): Covered under the 1-Year workmanship warranty for installation-related wiring issues.

• Builder Warranty (1-Year): May apply for loose or damaged wiring within 1–year.  

• Manufacturer Warranty (1-2 Years): Defective control boards or light sockets are usually covered for 1–2 years.

Repair Solution 

• If within warranty period: Contact serviceQ  for installation-related repairs or the manufacturer for component replacement.
• If outside warranty: Replace burned-out bulbs with manufacturer-approved replacements. Check and tighten wiring connections, ensuring the fixture is receiving power. Replace the control board or light socket if no power is reaching the lights. 

4. Hood Fan Not Turning On

Causes: 

• Faulty electrical connections or blown circuit breakers. 

• Defective power switch or control board preventing the fan from turning on. 

• Motor failure due to wear or electrical issues. 

• Loose or disconnected wiring during installation.

Warrantability:

• Alberta New Home Warranty (1-Year): Covered under the 1-Year workmanship warranty if faults are caused by poor electrical installation. 

• Builder Warranty (1-Year): Applies during the first 1– year if improper wiring or connections by the builder caused the issue.

• Manufacturer Warranty (1-2 Years): Defective motors or electrical components are typically covered for 1–2 years.

Repair Solution:

• If within warranty period: Contact serviceQ for installation-related repairs or the manufacturer for component replacement.
• If outside warranty: Check the power supply and reset the circuit breaker if needed. Inspect wiring connections for loose or disconnected wires. Replace the power switch or control board if faulty. Test the motor for continuity and replace it if no longer operational. 

Disclaimer: The information provided on this website is for general guidance only and does not constitute legal, technical, or warranty advice and Qualico and its affiliated companies make no warranty whatsoever with respect to such information, including (but not limited to) for fitness for a particular purpose. Product warranties are governed by manufacturers’ terms and conditions, and proper maintenance is required to uphold functionality and coverage. Qualico and its affiliated companies are not liable for any injury (personal or otherwise), harm, personal damage, or property damage caused by (i) the use or misuse of, (ii) neglect related to, or (iii) unforeseen events related to, the information provided above. For specific warranty and maintenance details, please refer to the manufacturer’s documentation.