Welcome to serviceQ Electrical Panels

1. Tripped Breakers

Cause:

• Tripped breakers often result from overloaded circuits (e.g., running too many appliances on one circuit), short circuits, or grounding faults. They can also be caused by a defective breaker.

Warrantability:

• Breakers that trip due to defects in installation or faulty components are covered under the one-year fixtures warranty
• Two-year distribution system warranty depending on the cause. Improper usage is excluded.

Repair Solution:

• If Within Warranty Period: Reach out to serviceQ to assess whether the breaker or wiring is defective.
• If Outside Warranty: Contact a certified electrician to troubleshoot the faulty breaker and resolve overloaded circuit issues.

2. Buzzing, Sparking, or Burning Smells

Cause:

• These issues are often caused by loose wiring connections or arcing within breakers, improper panel installation, or a failing fixture (e.g., breaker or bus bar).

Warrantability:

• Faults related to panel fixtures are covered under the one-year warranty,
• Wiring or distribution-related errors are covered for two years. Environmental factors (e.g., water intrusion) are excluded.

Repair Solution:

• If Within Warranty Period: Immediately report the issue to ServiceQ for a warranty claim.
• If Outside Warranty: Disconnect power to the panel and hire a certified trade to investigate the wiring or fixture deficiencies.

3. Corrosion or Moisture Inside Panel

Cause:

• Corrosion typically stems from exposure to moisture, either through an external source (e.g., leaks near the panel) or poor sealing during installation. Long-term exposure can result in rusted breakers, connections, or the panel box itself.

Warrantability:

• Damage caused by improper sealing or installation is covered under the two-year distribution warranty. Corrosion from environmental factors is excluded.

Repair Solution:

• If Within Warranty Period: Contact ServiceQ to have the source of moisture identified and the corrosion addressed under warranty.
• If Outside Warranty: Hire a licensed electrician to replace the corroded fixtures or panel box and determine the source of water damage.

4. Breakers That Won’t Reset

Cause:

• A breaker that does not reset may be broken, improperly installed, or may be responding to an unresolved short circuit or ground fault in the wiring.

Warrantability:

• Breaker-related issues are covered under the one-year warranty,
• Wiring/ground fault issues fall under the two-year distribution warranty.

Repair Solution:

• If Within Warranty Period: Contact ServiceQ to evaluate the issue and replace the breaker or repair wiring faults as needed.
• If Outside Warranty: A certified electrician should replace the breaker and diagnose any underlying electrical system problems.

5. Capacity Issues (Overloaded Panel)

Cause:

• An overloaded panel can result from insufficient capacity (e.g., 100-amp panels in homes requiring 200 amps) or the addition of high-demand appliances such as an electric vehicle charger or air conditioner.

Warrantability:

• Capacity issues caused by improper panel installation or planning may be covered under the two-year distribution warranty.
• Customer-added loads are excluded.

Repair Solution:

• If Within Warranty Period: Notify ServiceQ to verify if the capacity issues stem from the panel’s installation.
• If Outside Warranty: Consult a certified electrician to upgrade the panel to handle greater demand (e.g., replacing a 100-amp panel with a 200-amp panel).