Welcome to serviceQ Back Deck

1. Cracked or Warped Deck Boards

Warrantability:

• 1-Year Builder Warranty: Cracks or warping in deck boards may be covered if damage is due to material defects or poor craftsmanship (e.g., improper curing in composite material or faulty wood treatment).
• Manufacturer’s Warranty (Varies): Cracked or warped deck boards may be covered by the manufacturer’s material defect warranty.
• Weather exposure and poor maintenance are generally not covered.

Repair Solution:

• If within warranty period: Contact serviceQ to assess and engage the qualified trade.
• If outside warranty period: Engage a certified deck professional for repairs or board replacement.

2. Loose Boards or Protruding Nails

Warrantability:

• 1-Year Builder’s Warranty:  Issues with loose boards or nails due to improper installation may be covered
• Beyond this period, repairs due to wear-and-tear or improper usage are typically not covered

Repair Solution:

• If within warranty period: Contact serviceQ to assess and engage the qualified trade.
• If outside warranty period: Engage a certified deck professional for repairs.

3. Rotting Wood or Fungal Growth

Warrantability:

• 1-Year Builder’s Warranty: may apply if rot stems from improper treatment or exposure caused by installation defects.
• Manufacturer’s Warranty (Varies): Material defects causing premature rot may fall under the manufacturer’s warranty.
• Rotting wood is typically not covered under warranties, as it results from lack of maintenance (e.g., failing to apply sealant or stain).

Repair Solution:

• If within warranty period: Report defects to serviceQ for an inspection.
• If outside warranty period: Consult a certified deck professional for removal and repair.

4. Water Damage or Pooling

Warrantability:

• 1-Year Builder’s Warranty: Water damage caused by poor construction or improper slope design may be covered
• Manufacturer’s Warranty (Varies): Composite deck products that absorb water due to manufacturing defects might qualify for manufacturer warranty coverage,
• Damage caused by neglect or lack of sealing is not covered.

Repair Solution:

• If within warranty period: Contact serviceQ to review potential warranty coverage.
• If outside warranty period: Seek professional guidance to repair the issue and ensure proper drainage. For minor water stains: Clean the area with a deck cleaner or oxygen bleach to remove discoloration. For pooling issues: Adjust the slope to ensure adequate water runoff or install drainage solutions. Replace water-damaged boards as needed and reseal with a waterproof coating.

5. Low Water Pressure in the Flush

Warrantability:

• Discoloration due to UV exposure or weathering is typically not covered, as regular application of stains or sealants is considered part of maintenance.

Repair Solution:

• If within warranty period: Reach out to serviceQ for warranty evaluation.
• If outside warranty period: Sand and reseal discolored wooden boards with UV-resistant stain or coating. For composite decks with fading, consult the manufacturer about refinishing options or cleaning recommendations that restore surface integrity. Hire a deck specialist to restore the appearance or recommend replacement options.

6. Structural Movement or Sway

Warrantability:

• 1-Year Builder’s Warranty:  Structural movement caused by improper installation may be covered.
• Major structural issues, such as foundation sinking, are typically not covered, unless they stem from defective materials.

Repair Solution:

• If within warranty period: Contact serviceQ for warranty inspections and repairs.
• If outside warranty period: Hire a certified contractor to assess and fix structural issues. Reinforce affected areas by securing beams, tightening bolts, or installing braces. If the foundation or supports are compromised, consider professional underpinning solutions to stabilize the deck structure.