Understanding Home Warranties for New Home Buyers

A home warranty is a type of coverage mandated by law that protects new home buyers from certain risks and defects that may arise in their property after construction. It ensures the safety, quality, and value of the home while offering peace of mind to homeowners. Unlike home insurance (which covers events like fires and floods), a home warranty specifically protects homeowners from issues related to workmanship, materials, and construction.

Our comprehensive home warranty program is designed to provide homeowners with peace of mind and reliable coverage. We stand behind the quality of our homes and are committed to ensuring they remain in excellent condition. Backed by industry-leading protections through a trusted new home warranty provider, our warranty offers support for one year from the date of possession. During this time, our dedicated customer service team and skilled technicians are ready to address any concerns promptly and professionally. From start to finish, we prioritize exceptional customer care, providing you with confidence and reassurance in your new home investment.

Manitoba Home Warranty Coverage

Below is a breakdown of the standard coverage provided to homeowners.

1 Year Warranty

  • Labour & Materials – Coverage for defects in materials and labour (i.e. baseboards, flooring, fixtures).

2 Year Warranty

  • Distribution Systems: Coverage for defects in labour and materials related to delivery & distribution systems (i.e. heating, plumbing, and electrical systems).

5 Year Warranty

  • Building Envelope: Coverage for defects in building envelope refers to the exterior shell of the home including the roof, exterior walls, windows and doors.

10 Year Warranty

  • Structural: Coverage for the key structural components of the building including its frame and foundation.

FAQs

If your item is covered under the 1-year warranty for defects in materials, labor, or design, follow the instructions in your Owner’s Manual or submit a request through the Service Requests menu on our website.

Our builders provide a one-year service warranty that protects against defects in materials, workmanship, and design. If you discover a warrantable defect, simply submit a service request within one year from your possession date.

Suppliers vary by development area. Check the sticker on your appliance for contact details and refer to your Owner’s Manual for additional emergency information.

24/7 for electric or natural gas emergencies call 911.

To report a power outage MB Hydro/Centra Gas 204-480-5900 | Toll free: 1-888-624-9376

Extended warranties are available through some manufacturers. Please refer to your warranty manuals or contact the manufacturers directly for extended Warranty Service.

Contact Information for National Home Warranty

Homeowners can contact National Home Warranty
nationalhomewarranty.com | Winnipeg: 1.800.352.8240 (toll-free) | Toll-free: 1-800-472-9784 | Email: hello@nhwg.ca

Mailing address:
National Home Warranty Services
206-20434 64th Avenue
Langley, British Columbia V2Y 1N4

For Claims:
Contact Aviva at: hwclaimscanada@aviva.com