Home Warranty Service Requests

Please provide the details of your service concern. Include as much detailed information as possible. A service coordinator will contact you during regular business hours to advise you on how the concern will be resolved.

For 1 year warranty requests on the materials, labour, or design:

Please call 431-485-2835
Or email service@kensingtonhomes.com

Contact Information for National Home Warranty

Homeowners can contact National Home Warranty
nationalhomewarranty.com
Winnipeg: 1.800.352.8240 (toll-free) | Toll-free: 1-800-472-9784 | Email: hello@nhwg.ca

Mailing address:
National Home Warranty Services
206-20434 64th Avenue
Langley, British Columbia V2Y 1N4

For Claims:
Contact Aviva at: hwclaimscanada@aviva.com

What Happens Next

Confirmation

You will see a confirmation page indicating that your warranty service request has been successfully submitted and received. An email confirmation will also be sent to your inbox.

Review & Scheduling

A Service Coordinator will review your request and determine the next steps.

Your ticket will be assigned to the appropriate trade partner or
An appointment will be scheduled with one of our serviceQ technicians.

Resolution

Qualified tradespeople and/or technicians will be dispatched to assess the concern and complete any necessary repairs.

Need immediate help?

Essential Services

24/7 for electric or natural gas emergencies call 911.

To report a power outage, contact MB Hydro/Centra Gas 204-480-5900 | Toll free: 1-888-624-9376

After-Hours Emergencies

For after-hours emergencies involving plumbing, heating, or electrical failure, please refer to your owner’s manual for emergency contact information.