Welcome To
serviceQ Edmonton.

We understand home repairs can be inconvenient, but we’re here to make the process simple, clear, and stress-free.

Claims

Find your home builder and submit a warranty request.

Coverage

Click here to read about Alberta’s New Home Warranty Program

Learning Hub

Discover solutions, coverage insights, and care tips

Industry Leading Home Warranty Services

Welcome to serviceQ Edmonton, Qualico’s home warranty service centre. For one year from the day you take possession of your new home, our dedicated team of customer service staff and technicians are here to assist you with all your home warranty needs.

Edmonton Homebuilders

FAQs

  • Customer Service Portal (if eligible): You’ll receive access to your serviceQ portal on the day you take possession of your home. Use it to submit, track, and communicate about service concerns.
  • Phone: Contact us during regular business hours with any questions or concerns. Outside these hours, the line is monitored for emergency matters only. (780)490-2546
  • Email: Send questions or service requests to serviceedm@qualico.com (general inbox monitored during business hours).

serviceQ hours are from 8-4:30 Monday to Friday excluding holidays for normal operations. serviceQ has 24/7 service available by phone for property emergencies.

Please select your builder from the Service Requests drop down list in the top right corner of this site. This will take you to your service portal.

If you have trouble logging into your service portal, please reach out to serviceedm@qualico.com for assistance. Our service team will be in contact with you within 3 business days to advise on the next steps.

serviceQ is not allowed to discuss details of your home with anyone who is not on title or legally designated to speak on your behalf. If you have hired a property manager or would like to designate a tenant, relative, or other person, please contact our office and we will provide you with our designate form.

Once the signed designate form has been received, we will update the information and provide portal access, when relevant, to the requested parties.

A property emergency is any situation that can quickly damage your home or cut off an essential service to the entire home. If any of the following occur, call the serviceQ Emergency Line: (780)490-2546

  • No heat (during heating season)
  • No electricity to the entire home
  • No running water or no hot water
  • Active leak or burst pipe, roof leak, sewer backup
  • Exterior doors won’t close or lock.

Mitigating the issue (only if safe):

  • Shut off main water for leaks
  • Turn off power at the breaker if needed
  • Secure openings
  • Quick checks: breakers/GFCIs, thermostat on heat, furnace switch and filter, appliance shutoff valves

Not urgent? Use a regular service request

Examples: A single outlet not working, slow drip that stops when closed, cosmetic issues.

A life threating issues in your home is any of the following. Please contact 911, prior to contacting serviceQ emergency line.

  • Fire or heavy smoke
  • Smell of gas
  • Carbon monoxide alarm
  • Structural collapse
  • Major Electrical Hazard. (Downed powerline, exposed wires at meter or transformer)

Do this immediately:

  1. Get everyone out now. Don’t stop for belongings.
  2. From outside or a safe place, call 911.
  3. Stay out. Do not go back inside.
  4. When safe, call our 24/7 emergency line to notify us.

Quick tips by situation

  • Fire: Crawl low under smoke. Close doors behind you. If clothing catches fire: stop, drop, and roll. Go to your meeting spot.
  • Gas smell: Don’t use light switches, phones, or start cars inside. Leave at once. Call 911 (and your gas utility) from outside.
  • Carbon monoxide: Get fresh air immediately. Call 911. Do not reenter until responders say it’s safe.
  • Electrical hazard: Keep away from water near outlets/appliances. If someone is being shocked, don’t touch them—cut power at the main breaker only if safe, otherwise wait for 911. Stay at least 10 m (33 ft) from downed lines.
  • Medical emergency: Call 911.

Every builder has their own landscaping (seasonal) department. Our seasonal team will provide you with the needed information.

There are a number of places where you can locate information regarding maintenance and warranty on your home.

  • Website- The Learning Hub section of serviceQ’s website has a wide range of information regarding products in your home.
  • Manufacturer – The manufacturer of the products in your home may have left manuals in your home regarding maintenance and warranty. More often now we see manufacturers list this information on their website instead of leaving a hard copy behind.
  • Educational Assessment – Post possession, serviceQ offers Educational Assessments, where a service representative can come into your home and review the maintenance and the warranties of your home’s products.
  • Builder’s warranty (Alberta 1-2-5-10): Defined by Alberta’s new home warranty legislation—1 year on materials and workmanship, 2 years on distribution systems (plumbing, electrical, HVAC), 5 years on building envelope, and 10 years on structural. serviceQ assists homeowners with warrantable concerns within this builder’s warranty period.
  • Manufacturer’s warranty: Provided by the maker of a specific product or material. Coverage length and terms vary by manufacturer and product. If an item is outside the builder’s warranty but still covered by a manufacturer’s warranty, the claim is handled directly by the homeowner with the manufacturer; the builder and serviceQ are not involved.

If you purchased a Qualico built home from the original homebuyer, we require a signed purchase contract by both parties or a title transfer, indicating that you are the new owner of the property. Once received, we will update our files to reflect the new ownership and the builder warranty will be transferred to the new owners.

Please note: this does not transfer the remainder of the Alberta New Home Warranty Program policy. In order to transfer this coverage, you will need to contact ANHWP directly. Please see their website for further contact information: https://anhwp.com/

Homeowners must perform routine upkeep, use systems as intended, and promptly report defects or leaks when first noticed.

Homeowners should keep detailed records of routine maintenance and ensure licensed or trained professionals perform it to avoid voiding warranty coverage.

Failure to maintain or late reporting that worsens damage can limit or void coverage. Builders are generally required to repair covered defects reported within the warranty period within a reasonable time, but not damage from normal wear, misuse, neglect, or delayed reporting.

Typically, renovations won’t void your entire home warranty, but any coverage for areas you change or problems caused by the renovation can be excluded, at the builders discretion. The more structural or system‑related the work is, the greater the impact on coverage.

What typically happens:

  • Workmanship/materials coverage: If you alter or replace something, the builder’s warranty for that item or area often no longer applies. Any damage resulting from your renovation is usually excluded.
  • Structural and building envelope: Changes to load‑bearing walls, roof, windows, exterior cladding, waterproofing, or penetrations (e.g., adding a skylight, drilling through the envelope) can affect structural/water‑intrusion coverage if issues arise.
  • Mechanical, electrical, plumbing (MEP): Modifying HVAC, wiring, or plumbing often shifts responsibility to the contractor who did the work, and may void related builder/manufacturer warranties if not done to spec. For example, adding air conditioning, or plug ins for basement developments.
  • Cosmetic changes: Painting, flooring, cabinetry swaps typically don’t affect unrelated coverage, but damage you cause isn’t covered.
  • Permits and licensing: Unpermitted or unlicensed work is a common reason for denial of warranty claims tied to the renovated area. This includes unlicensed legal suite developments.

How to protect your coverage:

  • Check your specific warranty terms and Alberta New Home Warranty rules.
  • Notify the builder/warranty provider before major structural or envelope changes.
  • Use licensed/insured trades and obtain all required permits and inspections.
  • Keep thorough records: contracts, permits, inspection sign‑offs, photos before/during/after.
  • Don’t renovate areas with an active or unresolved warranty claim until the builder has had a chance to inspect and repair.
  • Follow manufacturer instructions for materials/equipment to preserve product warranties.